EXTENDED CHRISTMAS RETURNS
Any purchases made between October 20th 2020 and December 24th 2020 are eligible for a refund up to 31st January 2021.
You must inform us of your intent to return the item by the 15th January and we must receive the item back by the 31st January.
All return policy requirements still apply, see below for details.
RETURNING UNWANTED ITEMS
Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.
"Re-sellable condition" means that all packaging must be present, including the outer cellophane wrapper. The box must be undamaged and all pieces and components must be present and undamaged.
All returns must be accompanied by the original packing slip or a copy of your dispatch confirmation email including your order reference (UK) number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.
We recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.
If your item is damaged in transit or you suspect a fault please contact us.
Once the item is received back to the warehouse it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.
You should receive notification of your refund within 7 working days after your parcel has been returned. If you have not received notification of your refund within 7 working days please contact us.
DAMAGED IN TRANSIT
We strive to ensure all your purchases reach you in perfect condition. If you receive a delivery and the item is damaged please refuse the delivery and notify us within 24 hours. Where the damage is not noticeable until you open your parcel, after you have signed for delivery or where the parcel is delivered via routine An Post / Royal Mail which cannot be refused, then you must notify us within 48 hours. We will then advise on how best to proceed. Please check all contents on receipt of your order.
We are unable to accept a return of goods damaged in transit unless you notify us within 7 days of receipt of your order.
In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights. Please contact us first with details of the fault and if accepted will will either arrange a collection or instruct you to ship the item back to us.
In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/repair/refund).
If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.
In dispute items will be retained by us for 30 days from the date of notification to the customer that no fault has been found and may be destroyed by us after this time where the cost of re-shipping the item to the customer has not been received.
We always look to resolve issues directly with our customers and our customer service team are happy to assist with your queries. Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have ordered from our website, you may raise a complaint with the European Online Dispute Resolution Platform.
RETURNING INCORRECT ITEMS
Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
Please note that some items may be dispatched in an outer carton that differs in description to that of the items ordered. Where you have received the incorrect items, we will arrange collection of the incorrect items on a date suitable for you within 7 days of the correct item being delivered. Where the correct item has been delivered and the incorrect item has not been collected or otherwise returned to us, then you will be liable for the cost of the incorrect item(s).
FORMS OF REDRESS
The acceptable forms of redress for any Return are a Repair, Replacement or a Refund.